Cancellation and Policy

CANCELLATION POLICY

Failure of Guests to arrive, or cancellations made 0 to 7 days prior to the agreed arrival date forfeit 100% of the full amount.

Cancellations made 7 to 14 days prior to the agreed arrival date forfeit 100 % of the deposit.  

Cancellations made 15 to 22 days prior to the agreed arrival date forfeit 75% of the deposit. 

Cancellations made 23 to 29 days prior to the agreed arrival date forfeit 50% of the deposit.  

Cancellations would only be valid if confirmed in writing by both parties.  Please include your banking details on instruction to cancel a reservation.  On receipt of a written instruction to cancel the reservation, we will refund the applicable amount as determined by the cancellation terms, within 5 working days.

Should refunds to a SWIFT bank account be required, an additional R185 charge will be levied.

CHILD POLICY

All children are more than welcome at the Elephant Coast Guesthouse.

Toddlers two (2) years & younger, sharing with parents stay free of charge including breakfast, please note specific rooms only.

Children 12 years & younger, sharing with their parents will pay 50% of the Adult rate per child including breakfast, please note Family Units only.

Children occupying their own room will be charged as adults.

Please notify the Guesthouse if ANY Children, Toddlers or Babies are included in your travel party!

Sorry - We do not have Babysitters.

OTHER CONDITIONS

Family units are available - please contact us for special rates based on occupancy of the rooms.

There is NO capacity for extra beds in the rooms.

All rooms and room patio's are non-smoking, please use the Smoking corner in the garden.

Free Off-Street Parking available - one vehicle per room.

BOOKING & PAYMENT POLICIES.

1. The Elephant Coast Guesthouse requires a 50% deposit payment from all PRIVATE and ON – LINE Booking Companies before a reservation is confirmed.  (Booking.com, Nightsbridge, Booksure, Rooms for Africa, Safari Now, Sleeping-Out, Travel Ground etc.)